AI emotional support is better only when chosen, but shifts preferences even when it is not

Sicherheitsmeldung mit Schweregrad noch nicht bewertet. Technische Details im Tab „Originaltext“; empfohlene Schritte in der Checkliste.

Originaltext der Quelle (nicht übersetzt) – die deutsche Zusammenfassung findest du im Tab „Kurzfassung".

arXiv:2608.23196v1 Announce Type: new Abstract: People increasingly face a novel decision when seeking emotional support: human or AI. In existing studies, AI's empathic messages are rated as well as or better than humans'. But these studies either assigned the support source or honored people's choice. In real life, support is often incongruent with choice, as people want one source and receive the other. Across three experiments (N = 1,951), participants chose whether to share an emotional experience with a human or an AI, then were randomly assigned to a congruent or incongruent partner. AI support was rated as superior only among those who had chosen it. Yet regardless of congruence, interacting with AI increased willingness to choose it again. In a 28-day study with OpenAI (N = 981), daily conversations shifted preferences toward AI and away from humans, but only when conversations turned personal. Emotional support choices are thus path-dependent, progressively redirecting away from human connection.

Vollständiger Originalartikel ↗

• Betroffenheit im eigenen Stack prüfen: Versionen/Komponenten abgleichen.
• Originalquelle / Hersteller-Advisory lesen: https://arxiv.org/abs/2608.23196
• Verfügbaren Patch oder Workaround einspielen und dokumentieren.