Building Agents for Teams: Managing the noise of collaboration

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Most of us are familiar with one-to-one agent chats: private, direct interactions where rules are relatively simple. With only you and the agent, each moment has clear intent. You can ask follow-up questions, pause, or restart without worrying about how each exchange affects anyone else. Collaboration in groups works differently. Every message competes for attention, and a reply that is helpful to one individual may interrupt five others. Effective collaboration is built on countless small social judgments and gestures: deciding when to respond or stay quiet, choosing how much to say, and using the conventions and affordances of the setting appropriately. Through direct guidance, trial and error, and observation, we learn the behaviors needed to keep communication manageable in busy workspaces. As agents join us in these spaces, they need to adopt the same kinds of behaviors. In a collaborative space, it’s not enough for an agent to understand and respond to what was said, it must be able to participate without making the conversation harder to follow. Emoji reactions, threaded replies, and quoted replies are three key features of Teams conversations that agents can use to add value while keeping a conversation flowing. Emoji reactions

Sometimes an emoji is enough: reactions let an agent acknowledge a message without adding another reply to the chat. A teammate might say, “Hey @agent, can you pull the latest sales report?” The agent can react with an right away to show it saw the request and is working on it. When the task is done, it can replace that with a . The status …

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