First Orion accelerates QA automation using Amazon Nova Act

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This post is co-written with Mark Himelfarb and Garrett Wilkerson from First Orion. First Orion’s engineering teams were shipping faster than quality assurance (QA) could test, until Amazon Nova Act transformed QA automation. As a branded communications company whose solutions reach hundreds of millions of phone calls across carriers in the US, Canada, UK, and Germany, First Orion needed their QA to keep pace with rapid development velocity. The solution was a shift from script-based test automation to agents driven by AI that understand web interfaces the way a human does. This post describes how First Orion adopted Amazon Nova Act, the architecture they built around it, and the results they achieved. First Orion was founded in 2008 with a single belief: every communication should be clear, trusted, and recognized. Today they have over 300 team members across offices in North Little Rock, Seattle, London, and Dubai. Their solutions run across all major US carriers including T-Mobile, Verizon, AT&T, and Boost Mobile, major Canadian carriers, Vodafone in the UK, and Deutsche Telekom in Germany. Coverage is increasing with their Global Exchange. They help businesses connect with customers through branded calling, messaging, and identity solutions while protecting both parties from spam, scam, and spoofing. They serve a wide range of customers, from small businesses to global enterprises, including Fortune 500 companies. Their product suite covers the full communications lifecycle: INFORM Branded Calling, ENRICH Branded Messaging, AFFIRM Number Monitoring, SENTRY Call …

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