From Operator to Agent Manager: The Real Shift in Network Engineering

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I’ve been saying for ten years that network automation was three years away from being the only way to do things. Every year I moved the goalposts, because the data never caught up to the rhetoric. After a decade of scripts, YAML, Ansible, Terraform, and every NetDevOps framework we could throw at the problem, roughly 70% of enterprise networks are still managed by hand. The industry’s explanation for that has always been some version of “those teams just haven’t gotten with the program.” I don’t think that’s right. I think we built the on-ramp wrong. The On-Ramp Was Never Going to Work To automate the network the old way, we asked a 25-year network engineer to also become a proficient software developer: fluent in a programming language, comfortable with source control, capable of writing automation that survives contact with production. We asked them to pick up a second career on top of the one they already had, which was keeping the network so stable that nobody noticed it existed. The best day a network engineer can have is the day nobody calls them. We built the entire discipline around stability and predictability, then asked the same people to ship production-grade software on the side. The math was never going to work, and blaming the engineers for not doing the math was never fair. Writing Configs by Hand Is a Solved Problem What changed isn’t the underlying capability. It’s the interface. When an engineer describes what they want in plain language and an agent handles the translation, the expertise doing the real work is still the engineer’s. Fifteen or twenty …

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