Gallup scales real-time coaching for thousands with Amazon Bedrock

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How Gallup turned 90 years of workplace science into an AI assistant that gives leaders personalized guidance in seconds, powered by Amazon Bedrock. Gallup delivers analytics and advice to help leaders and organizations solve their most pressing problems. With more than 90 years of experience and a global reach, Gallup has developed a uniquely deep understanding of workplace behavior and performance. However, this knowledge wasn’t centralized or delivered in context. Leaders had to navigate multiple resources to find relevant insights and then translate them into action without guidance. The lack of real-time, personalized recommendations meant workplace challenges were often handled reactively instead of proactively. Gallup needed to transform decades of proprietary research into real-time, personalized guidance that leaders can access instantly within their existing workflow. In this post, we show how Gallup built Gallup AI, a generative AI assistant powered by Amazon Bedrock. It transforms decades of proprietary workplace research into real-time, personalized coaching delivered directly within the Gallup Access application. Why Amazon Bedrock Gallup evaluated multiple approaches to building a generative AI assistant. The team chose Amazon Bedrock for three reasons: Access to leading foundation models like Anthropic’s Claude without managing infrastructure. Built-in retrieval augmented generation (RAG) through Amazon Bedrock Knowledge Bases, a fully managed RAG capability, grounds responses in verified research. Native guardrails to enforce content safety …

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