How Mobileye transformed support operations using Amazon Bedrock AgentCore

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What if deploying production-grade AI agents required zero infrastructure management, came with enterprise observability built-in, and worked easily with your existing on-premises systems? Mobileye, the autonomous driving pioneer with more than 230 million EyeQ system-on-chips deployed across roughly 1,200 vehicle models worldwide, saw an opportunity to free skilled engineers from routine internal ticket status inquiries. Mobileye’s Data Collection Processing pipeline ingests thousands of drive-recording sessions daily, generating a constant stream of status inquiries from engineers and data teams. Each inquiry previously required manual steps across multiple systems – identifying sessions, cross-referencing visualization tools, validating outputs, and reviewing logs – before composing a response. Using Amazon Bedrock AgentCore, Mobileye deployed an AI Support Agent that cut response times by 90% and exceeded 95% accuracy targets, with zero infrastructure overhead. The results were so compelling that Mobileye transformed AgentCore into a self-service platform for teams across the company to deploy their own AI agents. In this post, we’ll explore how Mobileye deployed an AI support agentic solution on Amazon Bedrock AgentCore – from the support bottleneck that sparked the idea, through the proof of concept that validated it, to the hybrid architecture that bridges on-premises systems with AWS cloud services. This approach is relevant for enterprises struggling to scale AI Agents while maintaining enterprise grade governance and security standards. From manual bottleneck …

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